ISO 9001:2008 Announcement
We are proud to announce that we are now certified as ISO 9001:2008 compliant, the most widely used and internationally recognised framework for good business management covering the key area of ‘Quality Management’. This ISO 9001:2008 compliancy demonstrates that we have policies, processes and procedures in place to better meet ‘Quality Management and Customer’ requirements.
To become certified as ISO 9001:2008 compliant, we underwent an extensive process of review and improvement to establish our procedures document and quality manual. This process included setting measurable objectives and incorporating corrective and preventative actions and methods of monitoring customer satisfaction. All members of staff where trained on the new or updated procedures and key staff are part of the review and steps towards improvement. Finally, an extensive audit was carried out to enable our certification.
Compliance with ISO 9001:2008 recognises that our policies, practices and procedures are of a consistent quality in the services we provide to our customers. With this certification, our customers can be confident that we are dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction.
To maintain our certification, we will have an annual audit to ensure our policies and practices continue to meet the standard. As a result, customers can be confident that we will provide them with the same high quality services well into the future